Stumbling on Customer Service
Some of the most useful books for business aren’t about business at all. Recently, I read a terrific book that is extremely readable and very relevant to business, Stumbling on Happiness, by Daniel...
View ArticleWhat’s Wrong With a 95% Service Level?
Customer service level is a core measure of company performance. This measure seems completely obvious: after all, if you increase your line-fill or case-fill from 94% to 96%, your customers will...
View ArticleMay 23 Webcast – Accelerate Profitability through Transformative Customer...
I will be presenting a live webcast, “Accelerate Profitability through Transformative Customer Service”, on Thursday, May 23 from 1-2 p.m. EDT, offered by Modern Distribution Management. There is no...
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